Who We Are - Hotel Management Professionals with Passion
Life is full of challenges. Being happy shouldn’t be one of them.
broughtonHOTELS is comprised of enthusiastic, talented professionals that recognize the limitations of focusing solely on the immediate bottom line—instead, taking aim on the future and measuring precisely each step along the path to significance. We’re made up of a virtual all-star team of the hospitality industry’s brightest minds and most accomplished individuals, ensuring a real-world understanding of how to make your property perform at the highest levels.
Every project is approached with a steadfast commitment to the honesty, integrity and ethics that define broughtonHOTELS and helps maintain an upbeat work environment. This perpetuates the unwavering loyalty and mutual respect that ensures we transcend business as usual.
We know that the key to a fiercely loyal customer base, and in turn the prosperity of your property, is the development of a motivated, enthusiastic staff. Team members participate in an annual, confidential work climate survey measuring overall job satisfaction. Job satisfaction across the hospitality industry is 80%, but among Broughton properties it’s nearly 86%. And you can see how this translates to guest experience as our results show nearly 89.5% customer satisfaction, outpacing the industry satisfaction index of 88%.
We have a lot of fun, but we take the success of our properties seriously...and kind of personal. Decreased costs and increased revenues through sound management, operational expertise and creative marketing services, is our tried and true way of maximizing your profits.